Return & Refund Policy

Last updated: June 17, 2026

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Be returned within 30 days of delivery
• Be in its original condition with all tags attached
• Not be altered or modified in any way
• Not be worn or used

If your item meets these conditions, you can proceed with initiating the return process.

 

How to Request a Return

To start the return process, please contact us at support@deraso.shop with your order number and reason for return. We will respond to your email within 1–2 business days with further instructions. Please ensure you provide all necessary details to avoid any delays in processing your return.

Refunds

Once we receive your returned item, we will inspect it to ensure it meets the eligibility conditions. If approved, a refund will be processed within 5–7 business days. Refunds will be issued to the original payment method through Shopify Payments. Please note that bank processing times may vary, and it may take a few extra days for the refund to appear in your account.

Late or Missing Refunds

If you haven't received a refund within the expected timeframe, please check your bank account and ensure the refund wasn't processed. If the issue persists, contact us at support@deraso.shop and we'll be happy to assist you in resolving the matter.

Exchanges

We only offer exchanges for defective or damaged items. If you received a defective or damaged item, please contact us at support@deraso.shop and we'll guide you through the exchange process. Please note that exchanges are subject to availability, and we reserve the right to refuse an exchange if the item is no longer in stock.

Return Shipping

The customer is responsible for paying return shipping costs. For orders over $75, we recommend using a trackable shipping service to ensure the safe return of your item. Please keep a record of your return tracking number, as we cannot be held responsible for lost or misdelivered returns.

Contact Us

If you have any questions or concerns about our return and refund policy, please don't hesitate to reach out to us at support@deraso.shop. We're here to help and will respond to your inquiry as soon as possible.